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The PayPal back end maintains this information. Is the dispute history retained and accessible? For legal and privacy reasons, a merchant cannot see this information. Can a merchant see customer-submitted evidence? However, you need PayPal REST API application credentials to integrate with PayPal public APIs. The decision-making process does not change with the Disputes API integration and is consistent across PayPal. In these situations, PayPal intervenes, adjudicates the case, and applies appropriate seller protection policies. Who arbitrates when a customer and merchant cannot reach agreement? Yes, the API can handle all currencies in countries where PayPal operates. No additional fees are required to integrate with the API as a PayPal customer. Are additional fees required to integrate with the Disputes API? Merchants can use the API to build contextual dispute resolution experiences. Merchants can use the API to list all disputes with PayPal, show details for a dispute, and respond to a dispute. The Disputes API is real time, robust, and supports RESTful-based integrations to search, list, and respond to disputes. What is the purpose of the Disputes API for merchants? For details, see Disputes, claims, chargebacks, and bank reversals. How can a customer file a dispute for a PayPal transaction?Ĭustomers have three ways of filing disputes. Who can create disputes with PayPal?Ĭustomers can create and file disputes with PayPal. The Disputes API is a REST API that you use to list cases, see dispute details, provide evidence, accept claims, and appeal cases for your PayPal account. Where is the final amount of a dispute resolution?.Where can merchants get the due dates associated with a dispute?.What types of disputes can be escalated?.What lifecycle stage is a chargeback in?.

Does the Seller Protection flag in a transaction guarantee Seller Protection for that purchase?.

Can a dispute or chargeback amount be more than the transaction amount?.

I want to request that the buyer return an item in exchange for a refund.

Does Seller Protection cover chargeback fees?.

How many disputes or chargebacks can be in a transaction?.

Does the return shipping address work for external chargebacks?.

Is it possible to miss some webhook notifications?.

Can the dispute lifecycle move to a previous stage?.How does a merchant know the outcome of a dispute?.When will the Disputes API be available for all PayPal merchants?.Is the dispute history retained and accessible?.Can a merchant see customer-submitted evidence?.Who arbitrates when a customer and merchant cannot reach agreement?.Does the API handle multiple currencies?.Are additional fees required to integrate with the Disputes API?.What is the purpose of the Disputes API for merchants?.How can a customer file a dispute for a PayPal transaction?.This document answers these common questions from developers: Disputes / FAQs Disputes frequently asked questionsįrequently asked questions about disputesĭocs Current Last updated: November 8th 2022, 10:41:15 am